Refund and Cancellation Policy

Thank you for using Bio Moumentec. As we provide digital software services, our refund policy is designed to be fair while protecting the integrity of our digital products.

1. Trial and Subscriptions

1. We offer a free tier to allow users to explore our tools before committing to a paid plan.
2. Once a payment is processed and premium features are unlocked, the service is considered "consumed."

2. Eligibility for Refunds

Refund requests are considered on a case-by-case basis and are generally granted only under the following circumstances:

1. Technical Issues: If a persistent technical bug prevents you from using the paid features and our support team cannot resolve it within 7 business days.
2. Duplicate Charges: If our system processes a duplicate payment by mistake.
3. Requests must be submitted within 14 days of the transaction date.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

1. The user simply changes their mind or decides not to use the service anymore.
2. Accounts terminated due to violations of our Terms of Service (e.g., spamming or phishing).
3. Requests made after the 14-day window has expired.

4. Subscription Cancellation

You can cancel your subscription at any time via your Account Settings. After cancellation, you will continue to have access to pro features until the end of your current billing cycle. No further charges will be applied.

5. Contact Us

To request a refund, please email us at support@bio.moumentec.com with your transaction details and the reason for your request.